Refund Policy

All paid plans include a 14-day free trial. No charge is made during the trial. If you do not upgrade by the end of the trial, your account is automatically moved to the Free plan with reduced limits — there is nothing to refund.

Monthly fees are non-refundable once charged. You may cancel at any time from Settings → Plans; your plan will remain active until the end of the current billing period and will not renew.

For annual plans cancelled within 7 days of the initial charge, we will refund the full amount paid less any applicable payment-gateway fees. After the 7-day window, annual fees are non-refundable, but you keep access to the paid plan until the end of the annual term.

If we fail to meet our 99.5% monthly uptime target, you may request a service credit equal to 10% of the affected month’s subscription fee. Service credits are applied to your next invoice and are not paid in cash.

If you believe you have been charged in error or twice, contact us within 30 days of the charge. We will investigate and, if confirmed, refund the disputed amount within 7 working days to the original payment method.

Email info@dnexusmedia.com with your account email, the invoice number, and a brief reason. Approved refunds are processed within 7 working days. Refunds appear in 5–10 working days depending on your bank or card issuer.

We may update this Policy from time to time. Material changes will be announced in-app and apply only to charges made after the change takes effect.